FAQs & Policies
Everything you need to know before your booking.
Frequently Asked Questions
Do you travel outside of Lincoln, NE?
Yes. We travel up to 3.5 hours in any direction from Lincoln. Travel fees apply based on mileage.
Can you guarantee the character I want?
We can't guarantee availability, which is why we ask for a first and second character choice on our booking form. We recommend starting the process at least a month out for the best chance of getting your first pick.
Can I book less than a month in advance?
Yes – but we can't guarantee availability. Reach out and we'll do our best.
Do you do events other than birthday parties?
Absolutely. Libraries, school fun nights, Halloween events, workplace parties, Make-A-Wish celebrations – we love them all. Email events@wandswhimsy.com to discuss pricing for non-birthday events.
Can I customize a package?
The price and time limit of our birthday party packages are non negotiable, though we are happy to make activity accommodations based on party size, age of party guests, and where the event is taking place.
Are the listed party times guaranteed?
The times listed are maximums, not guarantees. How long a performance runs depends on group size and how engaged the children are. You're guaranteed the activities listed for your package, but duration varies.
My child is shy – is that okay?
Absolutely. All of our performers are trained to work with timid or nervous children. We've found that shy kids often open up faster when they have a more outgoing friend nearby – but every child is celebrated at their own pace.
What if I need to cancel?
See our cancellation policy in the Policies section below.
Booking & Payment
Confirmation
Your booking is confirmed only after you've submitted the request form, discussed details via email, and paid your invoice. Your preferred performer is held for up to 3 business days after the invoice is sent.
Payment
Payment is due 24 hours before your event. We only accept PayPal, which enables credit card or bank payments. We don't have additional fees for late payments — we just don't show up if they haven't paid.
Cancellation & Rescheduling
Still have questions?